Privacy Policy

The domain name Hcshop.pk, a digital healthcare platform, and Healthcareshop, a mobile application, is owned and operated by IBLHealthcare Limited, a company incorporated in Pakistan (CUIN: 0038114) under the Companies Ordinance 1984 (hereinafter, referred to as “Healthcareshop” or “We” or “Our” or “Us” or “Company” ). The domain name and the mobile application are collectively referred to as “Website”.

The Website is a platform that facilitates the purchase of healthcare products for sale. The Services would be made available to such natural persons who have agreed to become buyers on the Website after obtaining due registration, in accordance with the procedure as determined by Healthcareshop, from time to time (referred to as “You” or “Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the Website merely as visitors). The Services are offered to the Users through various modes which shall include issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by the Sellers.

For the reason of providing the Services and for other purposes identified in this Privacy Policy, Website will be required to collect and host certain data and information of the Users. Healthcareshop is committed to protecting the personal information of the Users and takes all reasonable precautions for maintaining confidentiality of the User’s personal information. This Privacy Policy has been designed and developed to help you understand the following:

The type of personal information that Healthcareshop collects from the Users;

The purpose of collection, means and modes of usage of such personal information by Healthcareshop;

How and to whom will disclose such information;

How Healthcareshop will protect the personal information including sensitive personal data or information that is collected from the Users; and

How User’s may access and/ or modify their personal information.

This Privacy Policy shall apply to the use of the Website by all Users. Accordingly, a condition of each User's use of and access to the Website and to the other services provided by Healthcareshop to Users is their acceptance of this Privacy policy. Any User is required to read and understand the provisions set out herein prior to submitting any sensitive personal data or information to Healthcareshop, failing which they are required to leave the Website immediately.

 

What is personal information?

Personal information is that information through which a person either, directly or indirectly, with the help of other information which is present on Healthcareshop.pk, can be used to identify the concerned individual.

Sensitive personal information means information that relates to password, financial information which mainly include bank account details, credit or debit card details, and any other details regarding other payment methods, medical records and history, biometric information, physical, physiological and mental health condition. Information of an individual which is present on a public domain or been furnished by law will not be considered as sensitive personal information.

 

Purpose for which your information may be used by Healthcareshop.pk:

The information collected by Healthcareshop.pk can be utilized for the following purposes:

User registration on the website.

To process orders and provide services offered on the website.

To complete financial transactions and billing of products/services.

Improvement of services and features offered on the website.

To deliver personalized information to users.

Technical administration and customization of website.

Conducting surveys for research and development.

Non-personally identifiable information, which is owned by healthcareshop.pk may be used in a non- personally identifiable form for research, statistical analysis and business intelligence purposes. Healthcareshop.pk may sell or otherwise transfer such research, statistical or intelligence data in an non- personally identifiable form to third parties and affiliates.

Customer care related activities, and to resolve customer complaints and queries.

In case of any contests conducted by healthcareshop.pk in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering.

 

Types of personal information collected by Healthcareshop:

When a user visits our website, we may automatically receive technical information regarding user’s computer/device which includes user’s IP address, operating system, time-zone, browser type and browser plug-in details, due to the communication protocol settings on the Internet.

During the stay of the user on our website, we may also collect information about the pages viewed, the source from which the user arrived on the website, time spent on specific pages. All this information helps us analyze customers’ needs and preferences, and thus help us in improving our service.

 

Retention of Information:

Collection of all personal information under this privacy policy is accessible in electronic form on Healthcareshop devices and on the devices of its employees. It may be converted to physical form to carry out services necessary for the operations. Any personal information of the user collected by Healthcareshop will be kept confidential and will use it/ disclose it only the way specified under the privacy policy.

To maintain smooth flow of operations, we may retain and submit all such information to the appropriate authorities, or to sellers who request access to such information. We will collect and retain your personally identifiable information only to the extent that it is necessary to fulfill our services to you. This may include improving website functionality, enhancing user shopping experience, better website content and for identity verification.

 

What are Cookies and how We Use Cookies

6.1 “Cookies“ are small pieces of information placed by a website onto your computer's hard drive. Cookies do not collect any sensitive personal information from you. We use cookies to analyse data about our web page traffic, which helps us save your preferences for your future visits. This allows us to customise our website according to your interests, which will enable us to deliver a more personalised service to our customers. You may choose to accept or decline cookies. Please be aware that by declining cookies you may be unable to use our website to its fullest capability.

Digital Security

We guarantee that all your personal information with us is secure. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online. Your personal information is encrypted and is protected with 256-bit Secure Sockets Layer (SSL) software, which encrypts all information you input. Even though we have taken significant steps to protect your personally identifiable information, no company, including our Website, can fully eliminate security risks associated with Personal Information.

 

Changes in the privacy policy:

Healthcareshop may revise this privacy policy at any time by updating this page, with or without any prior notice. In case of any significant changes in the way Healthcareshop treats user’s personal information, the users will be aware through email/notice on your account. However, it is your responsibility to check our privacy policy on a regular basis to ensure that you are in agreement with it and your continued use of the website will be taken as your acceptance of any amends that we make.

 

Contact Us:

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at connect@hcshop.com.pk or by mail using the details provided below:

2^nd Floor, One IBL Centre, Plot# 1, Block 7 & 8, Dehli Mercantile Muslim Cooperative Housing Society (DMCHS), Tipu Sultan Road, Off. Shahrah-e-Faisal, Karachi